Discoveries Club Membership

Signing In as a Discoveries Club Member

Shopping Online

Go to our “Shop”, find the item(s) you are looking for and add them to your shopping cart by clicking on the “Add” button below the item. You can remove items from your shopping cart at any time before checking out and paying. You can also increase the number of units of a particular item that you wish to purchase by changing it in your shopping cart.

You can search for items using keywords in our Search box on the top Left Hand Side of the page, or you can browse for products in our departments shown down the Left Hand Side of each page. The search feature works for the title of the product, key words in the product description and the product SKU.

The default order of the products displayed shows the latest products first at the top of the page.

If you want some ideas by looking at our most popular products, select “Most Popular” from the “Order by” drop box on the top of the shopping pages.

If you are looking for a product within a specific price range, select “Price” from the “Order by” drop down box at the top of the shopping pages and then page up or down to find products within your price range.

To order products alphabetically, select “Product Name” from the “Order by” drop down box at the top of the shopping pages.

HINT: You can change the order the products are listed from “Descending” to “Ascending” or visa-versa by clicking on the small triangle just to the right of the “Order By” drop down box.

Once you have placed the items that you would like to purchase into your Shopping Basket, you can check out at any time by clicking on the “Proceed to Checkout” button on the Right Hand Side of the page and then follow the instructions. Note that the “Proceed to Checkout” button only shows when you have one or more items in your Shopping Basket.

HINT: If you have logged in as a Discoveries Club member, your shopping cart will keep your selected items in your basket for future visits, so you don’t need to complete you shopping and check out all in one session.

Please note that all on-line orders are processed during normal work hours Monday to Friday.

Shopping In-Store

When shopping in one of our physical stores, ensure that you advise the store keeper at Pint-of-Sale that you are a Discoveries Club member when making your purchase.

HINT: You may use your Discoveries Club Card (a registered Nature Discoveries Gift Card) to help identify you correctly and quickly for your purchase.

When you want to purchase products in-store using your account balance, you will be required to show suitable picture identification. This identification is required in order to protect your account balance from fraudulent theft by others who may be assuming your identity.

HINT: For your protection and the protection of your funds, Nature Discoveries cannot use your Account Balance towards your purchase without suitable identification.

Nature Discoveries also cannot refund cash from any account balance or from any Gift Cards.

Gift Lists

Create Birthday and Christmas Gift Lists for you or your family members by clicking on the Gift List page of the web-site.

Then click on Create Gift List and select the occasion and complete the information about the Gift List holder.

HINT: Think carefully about the personal message that you want to send to those who may get your Gift List. Use words something like “As you are aware, my Birthday (Christmas) is coming up. I appreciate it very much that think about me every year at this time. While I do not expect it, if you would like to buy a gift for me, I have selected some items that I would really like to get from Nature Discoveries and created this Gift List. You may wish to consider one of these items for me. If you can’t decide which one to buy, or would simply prefer to contribute toward my Gifts, then you are most welcome to buy me a Nature Discoveries Gift Card that I will then be able to use towards my Gifts. If you buy something for me or not, I still appreciate your thoughts for me. Thank you very much.”

Once you have created your Gift List with the information required, add items to your Gift List by going to our Shop page and clicking on the “Add to Gift List” icon below each item that you would like to add to your Gift List.

You may change your Gift List at any time by adding or removing items from your list.

Shoppers may purchase any available items from your Gift List at anytime. Once an item has been purchased from your Gift List, it will immediately be identified as such.

HINT: Send your Gift List to friends and family by e-mail or print and post it to them at least one month before your birthday or before Christmas.

Please note that all on-line orders are processed during normal work hours Monday to Friday.

Dream Gift

To select your Dream Gift, you must create a Gift List and then add the item to your Gift List. You can them click on the star next to the item in your Gift List to identify it as your Dream Gift.

Once you have identified your Dream Gift, a thermometer will appear on the Right-Hand-Side of the page, indicating your account progress towards being able to afford your Dream Gift.

HINT: Send your Gift List with your Dream Gift on it to your Friends and Family and invite them to contribute towards your Dream Gift.

Your Friends and Family can contribute towards your Dream Gift by purchasing Gift cards for you or by sending you an online E-Gift.

To send an E-Gift to someone, you need to access their Gift List (go to View Friend's Gift List on the Gift List page and enter their e-mail address. If they have more than one Gift List, select the appropriate Gift List and got o the bottom of their Gift List page. Click on the “E-Gift” button and you can then transfer money from your account balance to theirs and send them a message with the transfer.

HINT: E-Gift transfers are instantaneous as long as you have an account balance greater than or equal to the value of the E-Gift you want to send. To get a balance on your Account, indicate the amount you want to increase your account balance by, and then click on the “Top Up” button on the top Right-Hand-Side of the page. This will then add Top up Dollars to your Shopping Basket. You may then check out as usual at anytime.

Please note that all on-line orders are processed during normal work hours Monday to Friday.

Accessing Someone Else's Gift Lists

Anyone may request access to any Nature Discoveries Gift List in one of our physical stores or if they have your e-mail address, they can access your Gift List on-line. Please note they cannot get access to your personal information such as your address, phone number or account, unless you chose to give that information to them yourself.

Shoppers may purchase any available items from your Gift List. Once an item has been purchased from your Gift List, it will immediately be identified as “no longer being requested”.

You may return any gift purchased for you for within 30 days of the original purchase and exchange it for the value of the sale as a credit to your Discoveries Club account balance as long as the item is returned in its original packaging and in a new condition that is saleable.

All items are available while stocks last only. While Nature Discoveries will make every reasonable effort to ensure that your friends and family can get items from your Gift List, selecting an item for your Gift List or identifying any item as your Dream Gift does not guarantee that the items will still be available at the time of intended purchase. Unfortunately Nature Discoveries cannot guarantee that any item specified on your Gift List or as your Dream Gift will be available at any future point in time. If you did want to ensure that a specific item did remain available for you to purchase at some time in the future, then we would encourage you to put the Item on Lay Buy.

Please note that all on-line orders are processed during normal work hours Monday to Friday.

Collecting Reward Dollars

In order to collect at least 10% of your purchases as reward dollars, you need to be a Discoveries Club Member and advise the shop keeper of your membership when making a purchase.

If you have forgotten to advise shop keepers of your membership at the time of your purchase, or for some reason, your purchase and reward dollars are not showing in your account, we will be only too happy to add your purchase and your Reward Dollars to your account for you. Please e-mail us the Transaction Number of the purchase, identify at which shop you made the purchase and the value of the purchase, and we will retrospectively add your purchase to your account.

HINT: Please allow at least 24 hours for your purchase to show on your account.

A Nature Discoveries Gift Card may be used both as a Gift Card and as a Discoveries Club Membership Club Card. If you have registered your Gift Card on-line or in-store, it then serves as your Discoveries Club card, and you can present it at the till when making a purchase to ensure that you get your reward dollars.

You do not need to have a Club Card or Gift Card to be a Discoveries Club Member. When shopping in-store, please inform the shop keeper that you are a Discoveries Club member, and your in-store purchases will count towards your Reward Dollars.

Redeeming Reward Dollars

Every time your Reward Dollar balance reaches $10 or more, units of $10 will automatically be removed from your Reward account and added to your Account Balance where they can be redeemed during on-line or in-store purchases. This transfer will happen automatically between midnight and 6am.

When you want to purchase products in-store using your account balance, you will be required to show suitable picture identification. This identification is required in order to protect your account balance from fraudulent theft by others who may be assuming your identity.

HINT: For your protection and the protection of your funds, Nature Discoveries cannot use your Account Balance towards your purchase without suitable identification.

Nature Discoveries also cannot refund cash from any account balance or from any Gift Cards.

Discoveries Gift and Club Cards

Nature Discoveries offers an exciting range of Gift Cards. These cards may be purchased and personalised with the recipients’ name printed on the back of the card.

Once Gift Cards have been purchased, they are like cash and can be used in store just like cash.

HINT: Once a Gift Card has been received, we strongly recommend that for your protection and the protection of the dollars on the Gift Card, that you register your Gift Card online as soon as possible. You can do this by clicking on the “My Account Details” link on the Right-Hind-Side of the page, then clicking on “Account Information” where you will be able to register your Gift card in the “Rewards” section found at the bottom of the page.

Registering your Gift Card means that the Dollars that were associated with the Gift card are transferred to your account balance and are now protected if you lose your card.

HINT: If you have lost a registered Gift Card, you can protect yourself by deleting it from your account by clicking on the “My Account Details” link on the Right-Hind-Side of the page, then clicking on “Account Information” and then deleting that Card from your account by clicking on the “Remove” icon next to the lost cards number. If you find the card again, you can add it back to your account.

Gift Cards may be loaded with any amount of Gift Dollars in-store or by free phone on 0800NATURE.

A Gift Card may be used both as a Gift Card and as a Discoveries Club Membership Club Card. If you have registered your Gift Card on-line, it then serves as your Discoveries Club card, and you can present it at the till when making a purchase to ensure that you get your reward dollars.

You do not need to have a Club Card or Gift Card to be a Discoveries Club Member. When shopping in-store, please inform the shop keeper that you are a Discoveries Club member, and your in-store purchases will count towards your Reward Dollars.

When you want to purchase products using your account balance in- store, you will be required to show picture identification. Please respect this as this has to be done in order to protect your account balance from fraudulent theft by others who may be assuming your identity.

Nature Discoveries also cannot refund cash from any account balance or from any Gift Cards.

Lay Buy

If you would like to ensure that an item is kept aside for you, you may place any item or items on Lay Buy.

To use our Lay Buy facility, the value of the purchase must be greater than $20.00 and a non-refundable deposit of greater than or equal to 20% of the total purchase must be placed on the item(s). Regular payments (weekly or fortnightly) are then required in order to pay the item(s) off within a maximum period of 12 weeks.

If we do not receive regular payments from you, we reserve the right to return the goods to stock for sale and you stand to lose your 20% deposit. In this case, any additional payments you may have made will be available on your account balance for redemption on future purchases. Unfortunately we cannot refund cash back under any circumstances.

Your Personal Information and Privacy

Nature Discoveries will take reasonable steps to ensure that your personal information remains confidential to Nature Discoveries.

In the event of promotional activities and competitions, however, Nature Discoveries reserves the right to publish the names, images and any photographs of prize winners and/or participating charities or businesses.

HINT: If you signed up as a Discoveries Club Member at the Point-of-Sale in one of our physical stores, we strongly suggest that you log into your account as soon as you can and change your password for your own protection. You can do this by clicking on “My Account Details” on the Right-Hand-Side of the logged-in pages, and then clicking on “Account information” where you will be able to change your password and also use the opportunity to ensure that all your information is up to date and correct.

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